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Executive - Customer Service (0-2 Yrs) Navi Mumbai/Mumbai (After-Sales/Customer Service)

Negotiable
by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience Fresher
Job Description
- Resolve customer tickets over m-desk/ERP, calls and social media.- Quick turnaround time to answer customer queries and update tickets- Identify and assess customers needs to achieve customer satisfaction- Follow communication procedures and guidelines- Go the extra mile to engage customers and keep them happy- Collect feedback and collaborate with departments to bring in impactful solutions- Maintains customer records by tracking and updating information.- Research, identify, and resolve customer complaints using relevant software- Document all call information according to standard operating procedures- Recognize, document, and alert the management team of trends in customer callsSalary Bracket : (15 - 19k)shift timing : 10 to 7week off : sunday fix (ref:updazz.com)

Payroll Type : Permanent
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About Employer
Updazz.com (Registered since July-2017)
MSWIPE TECHNOLOGIES PVT LTD
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