Executive - Customer Service (0-6 Yrs) Bangalore/Mumbai/Delhi/Noida (After-Sales/Customer Service)

Customer Service Executive - Voice & Sales - Customer Interaction : Engaging with customers to understand and resolve their concerns efficiently and professionally.- Problem Resolution : Finding solutions to customer issues, ensuring they are satisfied with the outcome.- Product Knowledge : Having a deep understanding of the products or services offered by the company to provide accurate information to customers.- Communication Skills : Excellent verbal and written communication skills are crucial for clear and effective interaction with customers.- Multitasking : Ability to manage multiple tasks such as answering calls, responding to emails, and handling administrative tasks simultaneously.- Empathy and Patience : Dealing with sometimes frustrated or upset customers requires empathy, patience, and the ability to remain calm under pressure.- Adherence to Procedures : Following company policies and procedures while assisting customers and documenting interactions accurately.- Problem-solving : Using critical thinking to analyze customer issues and provide appropriate solutions. (ref:updazz.com)

Payroll Type : Permanent