Wanted Quality Manager,

About Kennametal
With over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Job Title:: Quality Manager
Location:: Bangalore
Job Summary:
This position will cover job functions for the quality department responsible for compliance to the Quality Management System for the campus as well as the day:to:day activities and development of the quality team members. This includes customer satisfaction (complaints, response time, ePPM) and financial performance of Quality (COPQ).
Key Responsibilities
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Customer Satisfaction : Lead an understanding of internal and external customer needs and expectations for continual improvement. Approve on:time 8D 's to customers after quality events which impact customers. Identify projects for continuous improvement and work with cross:functional team to execute. Job may require frequent contact with customer personnel to align responses and drive customer intimacy
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Financial Performance of Quality (COPQ) : Utilize MRB process to drive problem solving to prevent recurrence on major issues. Identify projects for continuous improvement and work with cross:functional team to execute.
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Quality Management System :Maintain policies, procedures, control plans, failure catalogs, audits, metrology, et al, to foster an atmosphere of compliance on campus and continually improves customer satisfaction and quality financial performance. Conduct Process, System, Supplier and Plant audits driving improvements.
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Flawless launch and change : Ensures team is engaged so that risks are identified and mitigated ahead of launch for newly developed product or process or product changes on the campus.
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Ensures an effective organizational structure and sufficient staffing for the quality department in the area. Leads the day:to:day activities of the quality team and promotes a culture of quality ownership among all cross:functions on the campus and support teams such as engineering and application support through strategic development and communication.
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Maintain the Quality Management System (ISO 9001) of the site. Engage with regional and global QMS leadership to ensure conformance to business segment and corporate procedures.
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Ensures capable metrology through calibration of gages and measurement systems analysis (MSA) for the campus (or area).
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Shares in the overall improvement metrics of the site to ensure quality targets are not sacrificed and a joint effort is made toward resource optimization and utilization. Communicates monthly results with corporate team.
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Identifies and supports training initiatives for work force on the campus : in and out of quality department.
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Supports regional and global strategic quality initiatives on the campus.
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Approve and execute (LPA) product and process audits aimed to drive standardization of jobs. The ability to communicate and coach closure of process and inspection non:conformances is required.
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Facilitate on:time response to customer complaints through approving 8D 's generated by a cross:functional team led by a quality engineer. Diagnose top level causes of customer complaints to drive continuous improvement efforts on the campus and manage projects with the cross functional team to ensure execution. Personal leadership of high impact customer complaints may be required.
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Facilitate root cause and corrective action for high impact scrap events coming fro
Job Type: Permanent