DashLoc - Intern/Specialist - Sales Operations (0-1 Yrs) Bangalore (Sales Management)

The role of a Sales Support professional in a SaaS (Software as a Service) company is crucial for facilitating the sales process and ensuring that the sales team operates efficiently. In a SaaS company, the Sales Support role is vital for enhancing the efficiency of the sales team, improving customer satisfaction, and ultimately driving revenue growthKey Responsibilities :1. Lead Management :- Assist in managing incoming leads by qualifying and routing them to the appropriate sales representatives.- Maintain accurate records of leads and customer interactions in the CRM system.2. Sales Process Support :- Provide administrative support to the sales team, including scheduling meetings, preparing presentations, and coordinating follow-ups.- Assist in the preparation of sales proposals, quotes, and contracts.3. Customer Communication :- Serve as a point of contact for customers regarding product inquiries, account management, and service-related issues.- Facilitate communication between customers and the sales team to ensure a smooth experience.4. Data Management and Reporting :- Maintain and update sales databases and CRM systems to ensure accurate tracking of sales activities and customer information.- Generate sales reports and dashboards to analyze performance metrics and provide insights to the sales team.5. Sales Training and Onboarding :- Assist in training new sales team members on processes, tools, and product knowledge.- Create and maintain sales support materials, such as training manuals and FAQs.6. Market Research :- Conduct research on industry trends, competitor offerings, and customer needs to support sales strategies.- Gather feedback from customers to inform product development and marketing initiatives.7. Collaboration :- Collaborate with marketing, product, and customer success teams to align sales strategies with overall company goals.- Participate in cross-functional meetings to provide input on sales initiatives and customer insights.8. Problem Solving :- Address and resolve any sales-related issues or challenges that arise, ensuring timely and effective solutions.Skills Required :- Strong organizational and multitasking abilities.- Bachelor s or Master degree in Sales/Marketing and Business Operations- Excellent communication and interpersonal skills.- Familiarity with CRM software (e.g., Salesforce, HubSpot).- Basic understanding of sales processes and strategies.- Proficiency in data analysis and reporting tools. (ref:updazz.com)

Payroll Type : Permanent