Field Service Engineer, Food Packaging Equipment

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e:commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
SEE strives to foster a caring, high:performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance : a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do : how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.
SEE generated 5.5 billion in revenue in 2023 and has approximately 17,000 employees. The company operates out of 46 countries/territories, and our products are distributed in 115 countries/territories around the world. To learn more, visit
sealedair.
Position Summary
SEE (Sealed Air) India is seeking a Service Engineer (Internal title: Technical Packaging Specialist) to join our equipment team, with a primary focus on Food Packaging machines. The job is based inDelhi (home office)and is expect to work closely with sales teams to service products, provide technical support and grow and promote service and equipment solutions with our customers.High frequency of travel is required in North part of India.
The role will carry out regular installation, trouble shooting and other relevant technical service to customers and plays an important role in establishing and deepening relationships with new and existing customers with a consultative approach in addressing customers technical queries.
Job Description
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Leverages Consultative Approach with Customers : understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies
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Develops New Sales Opportunities : work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate.
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Demonstrates Solution Knowledge : Understand and clearly articulate full suite of Sealed Air Solutions : Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users
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Develops Accounts : convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats.
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Installs Packaging Systems and Delivers Training : Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
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Services and Maintains Packaging Systems : Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations
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Manages Administrative Duties and Collaborates Internally : complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; Ensure timely reporting using SEE official
Job Type: Permanent