Tata CLiQ - Product Manager - Strategy & Roadmap (2-5 Yrs) Mumbai (Others)

1. THE CONTEXT : Tata UniStore is a 100% subsidiary of Tata Industries venturing into e-commerce with focus on building an Omnichannel Market Place model. Product Management positions are critical to help build right set of features for mobile and desktop products and enterprise applications for logistics, delivery, seller marketplace, order management and so forth. 2. KEY OBJECTIVE OF THE JOB : - To oversee and manage their product on daily basis through data insights, customer studies, competitive comparisons & benchmarking, stakeholder interviews and closely work with tech team to build product strategy and release features. 3. MAJOR DELIVERABLES : - Oversee and manage the product on daily basis.
-Continuously tracking and monitoring consumers, customers and competition and preparing insights & benchmark reports on the same.
-Collaborate with usability and technology team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same.
-Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
-Gather detailed functional requirements and create product requirement (PRDs) and other documents to support rapid development and effectively manage trade-offs between costs / schedules versus customer benefits.
-Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live.
-Engage in defining a strategic creative direction for product and marketing communication.
-Provide analytics based insights to help marketing team optimize marketing spends.
-Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations.
-Work with various support teams (technology, design, marketing, contracting) to manage operational issues such as fulfilment, external partner relationships, legal and other compliances and customer conversions.
-Work with finance and accounting team to identify key cost and revenue drivers for product areas, obtain financial evaluations from finance team for new business options.
-Drive customer conversions and increase customer delight via system interventions as well as impactful contacts/leads management. 5. RIGHT PERSON : Essential Attributes : - Product Design & Development skills - Technological knowledge - Product testing skills - Strong process orientation - Mobile first thinking - Analytical skills - Strong Communication - Using Data to take decisions Relevant experience of at least 2 years in a similar role in an e-commerce/ technical product company.

Required Skills : English