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Insight Business Machines - IT Helpdesk (1-8 Yrs) Noida (Others)

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by XpatJobs
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Job Specifications
Employment Type Full time jobs
Job Description
- Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues through resources - Research questions using available information resources - Advise user on appropriate action - Follow standard help desk procedures - Log all help desk interactions - Administer help desk software - Redirect problems to correct resource - Identify and escalate situations requiring urgent attention - Track and route problems and requests and document resolutions - Prepare activity reports - Inform management of recurring problems - Stay current with system information, changes and updates

Required Skills : English
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XpatJobs (Registered since November-2017)
Insight Business Machines Pvt. Ltd.
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