IT Hepdesk Engineer - Service Desk/Tech Support (1-5 Yrs) Mumbai (Others)

1. IT Help Desk Coordinator a. Roles and Responsibilities : i. Single Point of Contact for queries (IT, desktop, laptop, printers, devices, etc) ii. Respond to requests, queries, for technical assistance in person, inbound calls, emails, chat and web tickets within defined SLAs and deploying the required assistance iii. Log all help desk interactions iv. Advise user on appropriate action v. Research about questions using available information resources vi. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per guidelines vii. Update users about request status and close request when users are satisfied with solutions b. Skills Required : i. Basic knowledge about different devices and operating systems ii. Knowledge about filing tickets and logging incidents. iii. Good in verbal communication iv. Good writing skills v. Good in coordination and to handle pressure vii. Ability to manage agitated users

Required Skills : English