IKS Health - Service Delivery Manager - IT Operations (9-15 Yrs) Mumbai/Navi Mumbai (Systems/Product Software)

As an SDM - IT operations at IKS Health, youll be responsible for turning around problems into solutions when it comes to own entire IT infra services and drive quality and scalability in IKS IT infrastructure operations, to develop a service orientation, and enable IKS Health for hyper-growth.
-You will manage a team of talented independent individuals and guide them into a new era of IT infrastructure operations through process re-engineering and automation.
-You will be a key partner to the network, desktop support, server and helpdesk team within IT and align with other business units as needed.
-Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
-Development of enterprise standards and technology architecture and the IT operations governance process.
-Conduct product and vendor evaluations ensuring best in class technologies and partners. Works closely with and manage strategic vendor partner relationships.
-Setup and run the governance with all stakeholders.
-Assures compliance with organizations ISMS related policies, strategies, and processes.
-Leadership for delivery of 24/7 service operations and KPI compliance.
-Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation management and communication.
-Principle contact for operational issues representing delivery of all services (all functions) to the customer - Manages customer expectations by developing performance metrics reporting, escalation management communication plan.
-Identifies cross functional unit optimization opportunities and drives improvement effort.
-Responsible for the continuous development of teams: improving the performance of their underachievers or taking the appropriate corrective action.
-Responsible to ensure knowledge management is captured, documented and leveraged for improved performance. Qualifications : - University Degree or equivalent combination of education and experience. 8 - 12 years relevant business experience.ITIL/ITSM experience.
-Ability to build manage strong customer relationship at the executive level.
-Ability to understand analyze an issue or problem to develop implement a corrective action plan.
-Coaches mentors team.
-Excellent communication skills: verbal, written presentation.
-Ability to lead and coordinate large teams.
-People Management ability. At IKS Health, our mission is to enable physicians to take Better, Safer and more efficient Care of their patients. We provide an integrated solution that enables enterprise healthcare organizations and physicians to achieve financial and clinical outcomes. Read more about our story on our website. IKS Health Healthcare is an exciting field, but it needs help- your help. If you are a dynamic, smart-working and high-spirited individual, this is your chance to join our team at IKS Health You can share your updated resume with me and we can discuss the role in details.

Required Skills : English