Customer Success Engineer - Technical Support (1-5 Yrs) Mumbai (Others)

About Company: Company offers blazing fast app/web analytics, powerful realtime segmentation, multichannel mess aging, A/B testing and personalization in one unified platform. It is a Mobile Marketing Platform with app marketing automation helping the app marketers to retain user engagement and win back users through this mobile marketing strategies mobile app metrics. It was founded in 2013, and is backed by Accel Partners and Sequoia Capital. Few Benefits of joining Company: - 5 Days Working company - Competitive salary, health insurance - Everyday free lunches and snacks to take care of your small hunger - A cool workplace Role: Customer Success Engineer We develop products that change how thousands of businesses interact with their customers. CleverTap is looking for talented Customer Success Engineers who have a combination of superb customer interaction abilities and are comfortable solving complex technical issues. The candidate will handle inbound escalations and be the primary escalation interface into our Engineering team. This role will directly responsible for issue triage, as well as creating and updating support documentation. Role Requirements: - Provide efficient and accurate technical assistance to ensure customer satisfaction - Work directly with customers to solve technical issues - Provide escalated technical and triage support for other teams - Actively contribute to our online support documentation - Work closely with Engineering, Product and Customer Success teams - Help define and execute support team processes - Leverage product expertise and technical knowledge to delight customers.
-Responsible for responding to customer emails and driving excellent Customer Experience and creating an environment for a world class Support team Qualifications: - College degree (CS degree preferred) - 1 years programming experience (API/ Web/ Mobile) - Excellent communication skills strong customer focus - Proven analytical / problem-solving ability - Ability to communicate technical concepts effectively - Ability to work quickly and calmly to resolve technical issues Nice to have : - SaaS support experience strongly preferred - Deep understanding of Mobile technology Android / IOS strongly preferred Brownie points for prior startup

Required Skills : English