Odysseus Solutions - Lead Technical Support (3-10 Yrs) Vadodara/Baroda (Others)

Role : Lead Support Engineer - Support Level 1 Exp. : 5 to 10 years Education : Grad - BE - IT / CS / BCA Shift Time : Rotating Shift Description : - We are looking for person who has an excellent communication skill with analytical thinking, technical skill of computers & programming to understand level 1 technical support queries/issues and replicate it, provide feedback to client or connect with Level 2 support for further resolution. This would be intense and challenging work with new learning. As a support engineer you will be required to do : - Tickets Handling - Client communicates us with their queries/problems by raising tickets/emails.
-Responding Tickets - We need to take care of each ticket is being handled on time and closed with affirm solution.
-Ability to understand client queries - Understands client requirement and able to re-produce quickly and respond to tickets faster.
-Decent mailbox management - there are many emails hitting to support group, must be able to identify erroneous emails and take necessary actions on right time.
-Internal Co-ordination - Coordinate with level 2 team members when there is bug/development/customization required and share with management for same. The Technical : - Excellent Communication skills & Pro-activeness - Ability to comprehend (Basics - Visual Studio, C#, XML, CSS, SQL queries adding in database).
-An ability to solve complex problems, communicate clearly, and share a sense of urgency.
-Open to adopt new changes as per requirements of organization.
-Must be flexible towards the organization.
-Must be ready to work on weekend (5 days a week working) It would be nice for you to know : - Exposure of working in travel domain.
-Experience of working in technical support - IT industry.
-Visual Studio, C#, XML, CSS, SQL queries adding in database

Required Skills : English