Solution Architect - Business Process (9-16 Yrs) Gurgaon/Gurugram (Systems/Product Software)

The Solution Architect will be part of the Customer Success team which manages all stakeholder relationships from design through successful service delivery. The Solution Architect will leverage his/her BPO and GBS experience to develop solutions with the stakeholders that leverage the capabilities of the organization: Business Process Re-engineering, Centralization, Workforce Optimization, Process Automation. Objective of the role : The Solution Architect will engage with stakeholders providing deep experience in Business Process Outsourcing (BPO) and Global Business Services (GBS). This role will provide expertise in crafting solutions as an outcome of the organizations Transformation Program. The Solution Architect will provide thought leadership and best practices around people, process and technology as applied to a GBS platform. Responsibilities : - Expert solution development - Provide inputs for solutions and iterate on the optimized, best-fit - Provide to Customer Success team: inputs to proposals, statements of work, client visits, new solution development - Design solutions per stakeholder requirements; develop, implement and transition processes in line with the strategy specified by the Transformation Management Office (TMO) - Work closely with BPR resources to deploy optimized processes - Work in close collaboration with the organizations Process Automation team to present solutions that include automated processes when applicable - Work directly with the Mobilization team to ensure successful transfer of work to the sites - Collaborate with the delivery teams for implementation of leading practices - Ability to multi-task and work both in a team and independently in a high-pressure deadline driven environment - Output and results driven - ensuring realization of business cases - Ability to clearly articulate messages to a variety of audiences - Holistic understanding of the business - Capacity to deal with ambiguity as well as address and solve problems - Excellent communication and interpersonal skills Desired skills/experience : - Experience in solutioning, consulting roles - Ability to drive delivery excellence (best practices, quality principles, best in class technology and tools, productivity, analytics) - Has engaged directly with Clients (Business Leadership) across Geographies (cross culture experience is desired) - Is able to work with multiple stakeholders e.g. delivery leads, account management, clients and operational excellence teams - Good knowledge of MS office (Excel and PowerPoint advanced skills) and must be a creative thinker - Willing to travel domestically / internationally

Required Skills : English