Technical Support Engineer (2-5 Yrs) Mumbai (Others)

Preferred Candidate : - An ability to assess each customer/employees IT knowledge levels - Good analytical and problem solving skills - Up-to-date technical knowledge - An in-depth understanding of the software and equipment your customers/employees are using - Good interpersonal and customer care skills - Database - SQL Server Roles and Responsibilities:- - Install and configure computer hardware operating systems and applications - Monitor and maintain computer systems and networks - Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues - Troubleshoot system and network problems, diagnosing and solving hardware or software faults - Replace parts as required - Provide support, including procedural documentation and relevant reports - Follow diagrams and written instructions to repair a fault or set up a system - Support the roll-out of new applications - Set up new users accounts and profiles and deal with password issues - Respond within agreed time limits to call-outs - Work continuously on a task until completion (or referral to third parties, if appropriate) - Priorities and manage many open cases at one time - Rapidly establish a good working relationship with customers and other professionals, such as software developers - Test and evaluate new technology

Required Skills : English