VDI/Virtualization Support Engineer - Citrix/VMWare (4-8 Yrs) Hyderabad (Systems/Product Software)

Title : Customer Support/Success Engineer Experience : 4 - 8 Years Eligibility: Preferably male candidates Shift : Rotational Shift Job Description : - Customer Support/Success engineer would be involved in delivering and supporting technical solution for organizations VDI components and Azure.
-This Candidate should have ability to adapt and learn new technologies.
-Excellent written and oral communication skills are mandatory requirement for this position and should be flexible to work on 24X7 rotational shift. Essential Technical Skills : - Experience on Virtual Desktop Infrastructure - In depth knowledge on Desktop and application virtualization - Installing and configuring windows 10 - Troubleshooting proficiency on Application troubleshooting on Windows 10 platform - Good knowledge on PowerShell - Understanding on Active Directory, DNS, DHCP and group Policies - Excellent troubleshooting skills on Windows Client Server infrastructure. On Azure (not limited to) : - Windows Virtual machines - Storage - Overview, Blob, File, Storage Explorer - Networking - Overview, VNet, Subnet, Gateway - Azure Active Directory Technical Skills Good to have : - Azure certification for Infrastructure and Deployment - Knowledge on Mac OS X device and Thin clients - VDI implementation knowledge - Windows 10 migration and SCCM deployment - Microsoft System internal tools knowledge for troubleshooting Roles and Responsibilities : - Efficiently Handling customer tickets - Providing support for Organizations VDI components and Azure infrastructure for customers around globe - Excellent interpersonal and relationship-building skills with Customers - Interface with customer to ensure appropriate resolution of issues and guiding them as an when required.
-Works on automating system procedures and processes to evolve the technology in the organization.
-Contributes to knowledge base for troubleshooting and maintaining the environment.
-Contributes to on call escalation support 24x7 per team schedule and ability to work on flexible hours - Performs scheduled night/ weekend/ shift rotation work as required due to environmental constraints Location : Hyderabad Communication should be excellent and CANDIDATE SHOULD BE WILLING TO WORK IN SHIFTS. Interested candidates can apply here.

Required Skills : English