Service Reliability Operator - Troubleshooting (3-8 Yrs) Bangalore (Systems/Product Software)

Position : Service Reliability Operator Total experience : 3 yrs Desired Skills and Experience : - Basics multimedia concepts in Mpeg2, H.264, Ts, Ott, Iptv, Hd & Sd resolutions, 4K Tv, Drm, Vod, Live streaming, Ppv, Adaptive Streaming - Basic understanding of Media Processing End-to-End Pipeline with Head end Components (Encoders, Transcoders, ingestion system) and Client end devices (Ott, Stb, Tablet, Mobile, sticks), Cdns etc. Good to have exposure to client and head end equipments.
-Good Communication Skills. Technical & Soft skill Competences : - Troubleshooting on complex It & Cloud, Devops environment with understanding of Media Platforms. -Should have experience in one or ideally more than one Media products & solutions like Media Room, Media First, Cms (Content Management system), Vspp (Video Storage & Processing Platform), Mdn (Media Delivery network), Media Processing (Envivio, compression), Stb, Dvb-C.
-Release Feature testing.
-Very Good Customer Relationship skills. Key Tasks : - Perform front line monitoring/support and initial response for automated and manually generated Alarms/Events - Execute against Site Reliability work queues to Sla - Collaborate with fellow Sro/Sre/other teams on investigating & resolving complex problems - Provide input to the design and improvement of automation and tools for systems management to support the environment - Document clear and concise - ticket updates, runbook articles and email responses - Respond to ambiguous situations and assist with adding definition or deriving solutions to fill gaps - Accountable for High Priority Bridge Moderation (Spin up bridge, start whiteboard, document sequence of events).
-End-to-End validation of service environment

Required Skills : English