Customer Support Engineer - Technical Process (0-4 Yrs) Gurgaon/Gurugram (Others)

We are hiring for one of the leading IT Software company. Role: Global Customer Support(Technical) - Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system - Use knowledge of web-based applications and networking to troubleshoot and resolve client issues - Perform tests to isolate source of issues - Escalate issues to the Technical team when necessary - Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise - Verify technical fixes from the Technical team - Use remote desktop sharing application to assist end users and resolve issues - Provide efficient and timely support to customers across geographies - Adhere to processes defined for case logging via Salesforce or other tools as mandated - Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends Required Skills : - Technical knowledge is must - Should have Excellent comm skills - B.tech Fresher with excellent comm skills can apply - Should have good analytical skills - Must have knowledge of software and troubleshooting - Problem solving skills Salary : 30k Shift timing : 24- 7 One side cab Job Location : Gurgaon/Delhi Note : Excellent comm skills and technical skill are mandatory Jiya (HR) 9990890599

Required Skills : English