DevOps Support Engineer - Application Support/Linux (2-9 Yrs) Bangalore (Systems/Product Software)

The ideal candidate is self-driven and has the ability to work in a distributed team. The candidate should possess strong knowledge of application support issues and troubleshooting both in cloud and on premise environments. You will be a part of the Client Support team providing support to customer installations and companys cloud-based and on-premise solutions.
-This person will be involved in direct communication with customers and lead issues to resolution. This professional holds strong knowledge of Site Reliability engineering and DevOps methodologies related to Delivery solutions Platform Automation.
-In this role you will be part of the Global Support team, sharing your experience in the field with our Delivery, Site Reliability, Product Engineering, and Infrastructure teams.
-You will simultaneously focus on technical excellence and quickly delivering support to customers who have deployed our software in their production, UAT and Development environments. Key responsibilities : - Dig into and troubleshoot customer issues - Implement and successfully support Customers in their WorkFusion implementation as a part of a dedicated support team - Closely communicate with customers and partners during support and delivery issues - Troubleshoot server performance and availability issues - Document operational runbooks, updating knowledge base and installation guides Qualifications/Experience : - Strong expertise (> 3 years) with Linux (RedHat, Centos) and bash scripting expertise - Windows Server: managing users, services, firewall, applications (Microsoft SQL a huge plus) - Experience of SCM (GIT) and CI tools (Jenkins) - Strong expertise (> 3 years) in administration and engineering of Linux OS (Amazon Linux, RedHat, Centos - Strong experience (>3 years) working with Tomcat or other Java servlet containers - Experience administering and tuning web servers (Nginx), application servers, and databases (MySQL, PostgreSQL, MongoDB) - Experience of web servers (Nginx) at least 1 year, application servers (Tomcat) - Databases: MySQL, PostgreSQL, MongoDB - Troubleshooting of Java applications, performance analysis, monitoring, be able to suggest improvements - Knowledge of network infrastructure, OSI-model understanding - Experience in various communication protocols (HTTP, SOAP, REST) - Solid Linux and Windows skills - Good communication skills - Fluent written and spoken English - Excellent Customer Service skills - Strong sense of urgency and ownership when dealing with customer issues Would be good to have : - Experience in configuration automation using Ansible or similar tools - Experience with Docker, Docker Compose, Vagrant - Experience with Sonar/Nexus

Required Skills : English