AGC Networks - Solution Architect - Digital Applications (4-9 Yrs) Gurgaon/Gurugram/Kolkata/Mumbai (Systems/Product Software)

Experience Skills : - 5 years of experience in IVR, CTI, Reports, Speech, E-mail, Chat, CRM adapter, Avaya Contact centre products, - Working experience in Telecom, Banking, domains Core Skills : Requirement Gathering, Customer Consulting, End to end RFP response, Customer presentations on Avaya Call center Solutions value Added applications. Knowledge of IVR, CTI, RDBMS, Speech Technologies, Automation, Chatbot, BI Job Description : - Assists in sales efforts from a technical/software development perspective - Provides technical direction for the development, design, and systems integration across multiple client engagements from definition phase through implementation - Applies significant knowledge of industry trends and developments to improve service to clients - Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater re-usability, and / or longer life - Consistently delivers high-quality services to our clients - Manages client interaction and expectations for multiple or large-scale projects - Anticipates clients needs and proposes alternative technical solutions - Part of the Professional Services, Business Analysis and Business Development team to provide the technical overview and suggestions help in preparing the SOW document; project plans, project binders and other project related documents on value added services and speech technologies - Preparing presentations and explaining solution and architecture design to the client by going onsite and remotely - Prepare the resource effort estimation, appropriate resource planning team selection with Program Manager - To gather the technical requirements in initial stages from the client and prepare the proper project documentation - Identifying and forecasting the project complexities, customer pain area and providing solutions upfront to overcome and solve them to achieve higher customer satisfaction level - Closely work with Clients technical resources, Internal Program Managers, Internal Solution Architects from the beginning till the completion of the project - Design the application and ensure the technical and functional feasibility of the proposed solution - Explain the design to the development team and help them setting up the development and testing environments in the Labs - Guide the team for the software application development according to the requirements from the clients of different domains like Banking finance, Telecommunication, health care, hospitality industry, tours and travels, etc.

Required Skills : English