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Wunderman/MSC - Adobe Experience Manager - Content Development (2-4 Yrs) Gurgaon/Gurugram (Online/Mobile/Web)

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Job Specifications
Employment Type Full time jobs
Job Description
QUALIFICATION REQUIRED : B.E / B. Tech (Information Technology / Computer Science) / MCA with interest in development EXPERIENCE REQUIRED : 2-4 years EMPLOYMENT TYPE : Full-Time ROLES AND RESPONSIBILITIES : - First point of contact for customer concerns relating to technical issues.
-Customer advocate and represent their needs with internal product teams.
-Provide extremely timely response/resolution to technical and product inquires.
-Provides resolution results within established Service Level Agreement Guidelines.
-Awareness of Customer business priorities & key events - Provides proactive Issue Status updates to required parties - Record and document all issues related to customers within established process guidelines - Trouble-shoot/qualify cases before escalating into Engineering - Answer questions regarding product functionality and usage - Troubleshoot implementation problems Must Have Skills : - Ability to learn and apply knowledge of Web Technologies - HTML5, CSS3, JavaScript, AEM (Adobe Experience Manager) suites.
-Understanding of Agile Technology. Good to Have Skills : - Photoshop Advanced Excel - Knowledge of Adobe Analytics/Adobe Target/Adobe Campaign/any other Adobe suite preferred

Required Skills : English
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XpatJobs (Registered since November-2017)
Wunderman\MSC
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