British Telecom - Lead Consultant - Service Operations & Inlife (10-16 Yrs) Bangalore (Others)

Job description : STL- Service Operations and Inlife Organization : BT TSO Job function : IT, Systems and Security Main location : India-India-Bangalore Schedule : Full-time Working pattern : Standard Benefit band : 2 Role code/grade : STST04 Salary : within range - To ensure operational stability performance of OR systems across CRM, workflow, IIP Field operations to deliver expected business benefits. It will focus on driving the adoption of operational best-practices across the above four OR platforms and optimising service levels across OR, representing TSO at senior stakeholder level on our operational performance, trading and service reliability.
-It will cover OR level governance on security, regulatory, privacy and sensitivity requirements. In addition it will cover maintaining a current list of OR infrastructure, associated EoSL and upgrade plans, and supporting platform directors for deployment maintenance of optimum infrastructure for their respective platforms, including business appropriate resilience including server decommissioning, and associated energy savings. Finally it will include co-ordinating with platforms for planning and monitoring proactive patching across the four OR platform and compliance to IT general controls across platforms.
-The role holder meets business objectives, solves business problems and furthers business success by applying industry, applications and technical knowledge. The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. The role holder may also play a key part in the BT wide professional communities. Key Responsibilities : - Operational Readiness.
-Operational Stability.
-Operational Assurance - ensure all delivered solutions are fit to run.
-Trading Reliability - SLAs met for P1/P2/P3.
-Incident Turnaround and resolution - lead on E2E ownership of incidents though the resolution may be owned by other teams - Automation - reduction in levels of ASG Service Requests/manual workarounds and automation of incident handling.
-Security coverage of the estate along with application of latest security patches.
-Customer and stakeholder management.
-Building key critical skills across the team.
-Support cultural change through execution of how systems need to be supported.
-Process change - continuous improvement of ASM processes.
-Innovation to find new ways to provide operational system support whilst maximising efficiencies and cost savings.
-Innovation to find new ways to contribute to business benefits via functional changes.
-Maintains an oversight of key technology transformation programmes in specific area of expertise, monitoring performance against business objectives, scorecard and responding and recommending actions to trends and taking executive action.
-To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
-To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended PC standards. Business Impact : - On Budget performance and efficiency - Reduction of manual workarounds/SRs - External Interaction with 3rd party vendors, CSOC, TSO/AGIP Finance Teams for securing ASM budgets, - Work with Delivery Hubs and CIOs for service management.
-Relationships with industry at appropriate key influencing level, building creditability both internally and externally. Authority/Decision Making : - Works under own direction within a clear framework of accountability.
-Substantial personal responsibility and autonomy.
-Plans own work, to meet given objectives and processes.
-Budget responsibility for ASM Budget and Cost Control - Establishes functional objectives and delegates assignments.
-Accountable for actions and decisions taken by self and members of team. Qualifications : - May have a degree qualification (engineering/science) or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND).
-Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation.
-Relevant professional experience. Skills/Experience : - Recognized expertise in own area within an organisation.
-Requires an in-depth understanding of how own expertise contributes to the objectives of the business, backed by a very good working knowledge of the industry.
-Shares expertise with colleagues and others.
-Is a lead contributor individually and as a team member.
-Provides direction for others.
-Applies knowledge/skills ...

Required Skills : English