Tech Support Engineer/Shift Engineer - Troubleshooting (1-3 Yrs) Ahmedabad/Bangalore/Chandigarh/Delhi NCR/Mumbai/Pune (Others)

Description : - Maintain, monitor and provide technical support on installed systems.
-Handle support calls and emails from customers. Provide solutions as per the SLA.
-Multi task and handle various support tasks based on priority.
-Perform system maintenance and upgrade activities as required.
-Proactively analyse and report the health and status of the system to various internal departments.
-Assisting the internal Service departments as required.
-Prepare and maintain complete technical documentation of the systems.
-Ready to work in shifts on rotation basis to maintain 24- 7 support function - Willing to work extra hours when required.
-Handling all the communication related to the assigned customer accounts.
-Responsible for handling Level 1 and Level 2 analysis and trouble shooting.
-Be available 24- 7 on call to the customer and internal teams.

Required Skills : English