RBS - Support Professional - Sybase/SQL (4-6 Yrs) Chennai (Others)

Your Responsibilities : As a Support Professional, your key responsibilities will include : - Responding to user calls, emails and chats and resolving problems as per the guidelines given as and when required - Undertake Root Cause Analysis (RCA) to determine the origin of complex problems, for both application and batch issues, escalating to 3rd Level support resource within Application Development, when the situation requires.
-Make sure that any external incidents that directly or indirectly affect their systems are tracked to closure as soon as possible.
-Identify opportunities for improving day to day practices for support team members with the goal of delivering service improvements to the business. Conduct analysis and define changes.
-Proactively identify patterns of recurring incidents to improve service stability.
-Doing batch monitoring and ensure the reports are being delivered to risk managers within SLA.
-Handling users queries and participate in DR or infra related activities.
-Doing on call support on weekends The Skills youll need : In order to be successful in this role, you must have the following skills experience : - Qualification from an engineering college, MCA - 4-6 years of experience in Application production support and preferably in Investment banking.
-UNIX skills (shell scripts and general command line utilities), Sybase/ Oracle/Sql Server, SQL, debugging, Strong knowledge of Production Support framework ( e.g. ITIL) Orchestation tool (Autosys / Ctrl M ), Jira, Geneos Monitoring tool, Jira Service Desk Ticketing tool, Service Now - Strong analytical skills - Identify opportunities for improving day to day practices for support team members with the goal of delivering service improvements to the business.
-Knowledge to ITIL - Incident and recovery management skills - Preferably Experience in supporting Cloud based applications .

Required Skills : English