Canara HSBC Life Insurance - Senior Project Development Manager (8-12 Yrs) Gurgaon/Gurugram (Systems/Product Software)

Role Title: Senior Project Development Manager Location : Gurgaon This role will be responsible for managing development of new projects - CRM and Customer Communication Management. Must have skills : - Enthusiastic, self-motivated, self-starter and maintains positive attitude.
-Excellent time management and organizational skills; coordinate complex projects, meet deadlines and manage multiple tasks simultaneously.
-Ability to manage multiple tasks, work in a team environment, understand and be responsive to business needs - Establish and maintain productive relationships internally and externally. -Work independently or as a team player in a team environment.
-Possess an eye for detail and have excellent verbal and written communication skills.
-Professional phone and in-person presence, good listening skills and excellent grammar.
-Ability to deal with rapid change in a positive manner and to lead staff through changing priorities - Ability to collaborate cross-functionally in order to achieve shared goals and objectives - Ability to communicate ideas in both technical and user-friendly language - PC knowledge/experience and the ability to utilize the Microsoft Office Suite (Word, Excel and PowerPoint).
-General knowledge of all aspects of the software engineering process - Planning and management skills - Knowledge of the domain, system or application - Knowledge on CRM like MS Dynamics, CRM Next etc.
-Understanding of customer services, new business login etc. Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures : - Accountable for development of Customer Relationship Management and Customer Communication Management from IT perspective.
-Interaction with all stakeholders including business to gather requirements from IT perspective.
-Manage the business users and senior management expectations - Plan, coordinating the plan to completion, and evaluating the success - on-time delivery, customer satisfaction, and so on - of the plan.
-Work with IT and business leaders to define and implement the enterprise technology strategy - Responsible for project plan documentation including development and updating, some development of use case specifications, as well as the storage and recordkeeping for future reference.
-Working with clients or partners on fit gap analysis and other forms of business analysis so scoping and documentation can be produced either by the Integration Project Manager or other IT Business Analysis staff.
-Ensure clients and vendors and internal resources are on-track with their requirements so the project plans remain on-track - Prepares / updates the metrics dashboard at the end of a phase or at the completion of project. Customers / Stakeholders : - Build strong relationships, adopting a win-win approach, to execute change at fast pace and with minimum conflict - Works closely with delivery partners to shape the programme, ensuring there are clear goals, benefits, scope, governance and delivery structure with planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes - Liaise with project stakeholders on an ongoing basis.
-Resolve issues and conflicts within the project team, highlight issues Risks to the Project Business lead/sponsor in a timely fashion Operational Effectiveness Control : - Manages and reports project risks, issues and dependencies, promoting good risk management across the programmes workstreams - Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered - Compliance with external regulatory requirements, internal control standards and group compliance policy - Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
-Ensures governance processes and decisions are applied consistently, including engaging the programme sponsor/Business lead and stakeholders effectively - Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective timely decision are taken Major Challenges (The challenges inherent in the role that require a continual test of the role holders abilities) : The main challenges of the job are manifest in the following areas : 1. Project re-prioritization 2. Management Control changes in the projects 3. Meeting deadlines and commitments for projects during crunch or tight timeframes. 4. Collaboration and cooperation whilst working with members of other units and departments to assure coordinated and effective operations. 5. Work with stakeholders to ensure projects are on track and ability to communicate effectively the r...

Required Skills : English