Application Support Lead - SAP SCM (8-12 Yrs) Bangalore (Enterprise - SAP/Oracle)

Hiring for Leading Clothing Company which owns big brands This role will lead and develop the global application support teams in India to provide end user support to existing and future ERPs (SAP S4) and global supply chain systems that serve clients internal and external partners within our supply chain. This is also an end-user facing role. He/she will manage the application support services with the main KPI to ensure excellent end-user experience and satisfaction while using our systems. PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB : 1. Develop and lead the global application support team and services 2. Provide application support to end users comprise of PVH internal users and external partners (within our supply chain) base on agreed Service Level Agreement (SLA). 3. Analyze incident tickets and statistics to determine root cause and training needs. 4. Document all applications issues, incidents, and problems; develop and maintain a knowledge base of application support cases and solutions. 5. Document all applications issues, incidents, and problems; develop and maintain a knowledge base of application support cases and solutions. 6. Participate during the project phase to determine support plan and resourcing needs to ensure adequate support staffing for our systems. 7. Support project teams to prepare for end-user support during hyper care and post system implementation. 8. Improve support efficiency and productivity by highlighting deficiencies and recommending changes in tools, training, processes, and reporting. 9. Continuously review and refine the support model, capacity and resources to ensure our support services are running at an optimum level. 10. Develop, plan, execute and refine training programs for super users of supply chain systems. 11. Work with system owners to drive system improvement plan based on experience and analysis gained from application support history. 12. Work closely with other application support counterparts within the global TPG/IT team to ensure the support model (structure and process) is consistent and extensible within a global framework. 13. Lead the Application Support team in achieving established goals and departmental objectives. 14. Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job goals; coaching, counseling, and disciplining employees; and developing, coordinating, and enforcing systems, policies, procedures, and productivity standard. QUALIFICATIONS & EXPERIENCE : - Minimum 8 years of strong experience in enterprise application support, preferably in SAP and supply chain related applications such as GT Nexus, NGCs Andromeda and Centric PLM - Minimum 5 years of experience managing sizable team - Experience and knowledge of SAP environment - Tertiary education level with a strong computing background - ITIL related certification is a must - Any certifications related to SAP is an added advantage

Required Skills : English