Sharepoint Administrator - Windows Server Platform (4-7 Yrs) Hyderabad (Systems/Product Software)

Responsibilities : - Provide the quick and accurate solutions to the customers- problems. Meet all follow up commitments made with customers.
-Aligning with Customers business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement.
-Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
-Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
-Write technical articles and sample programs for Microsofts knowledge base.
-Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.
-Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues.
-Effectively manage relationships with customers, and other stakeholders while ensuring high customer satisfaction of the overall service experiences.
-Troubleshoot issues related with SharePoint Server, SharePoint clients and other technologies like FAST/ESP, SharePoint Search, and InfoPath.
-Deliver technical support for MS Share point Server and related technologies.
-Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS and Exchange server. Qualifications, Abilities and Experience should Include : - Sound experience in Windows Server (2003 and above) platforms and business applications.
-Knowledge of Windows 2003, FAST/ESP or InfoPath would be good.
-Experience in Windows Active Directory Services and IIS.
-Adequate knowledge in SQL and Exchange server.
-Knowledge of PowerShell and .Net would be an added advantage.
-Good understanding of Operating System and Networking Technologies.
-Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server - MCSE/MCSD certifications desired.
-Customer handling experience on technical issue is desired.
-Ability to work through ambiguity and independently when other resources are not available.
-Good in English, Communication Skills - Spoken and Written (including technical writing).
-Strong Troubleshooting and problem-solving skills.

Required Skills : English