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Application Support Engineer (2-5 Yrs) Delhi NCR/Ghaziabad/Noida (Others)

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by XpatJobs
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Job Specifications
Employment Type Full time jobs
Job Description
JD: 1. Respond to incidents raised by calls, email, Instant Message or through dedicated customer support portal in English. 2. Investigate new or existing incidents by replicating the issue in house and discussing with peers. 3. Technically support Companies global customers. 4. Directly communicate with end customer to resolve all incidents within the allocated SLA. 5. Working closely with sustained engineering to help resolve incidents in a timely fashion. 6. Provide support to US Based clients on cloud based applications via email, chat and voice. 7. Having Knowlegde on application support on SQL/ linux applications. Shift : Night Shift (10 Pm to 7:00 Am)- One side cab facility in Noida and Ghaziabad region

Required Skills : English
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XpatJobs (Registered since November-2017)
SHINETECH LABS PVT. LTD.
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