Executive - Customer Support - IT Services (0-2 Yrs) Bangalore (After-Sales/Customer Service)

-Attractive Salary & Benefits-Fantastic work culture-Opportunity within a company with a solid track record of performanceOur client is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors.The JobYou will be responsible for :- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.- Partnering with the sales team to ensure that new customers are onboarded successfully.- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.- Ensuring a high level of customer renewals.- Building strong product expertise and providing training & ongoing support as required.- Providing feedback and advocacy on customer pain-points to internal teams.- Handling inbound calls and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.Ideal Candidate :- You have at least 1 year experience within a Customer Success role, ideally within the Staffing / Executive Search industry.- You possess excellent interpersonal as well as written and verbal communication skills.- You have working knowledge of Good communication and Customer support- You pay strong attention to detail and deliver work that is of a high standard - You are a strong networker & relationship builder- You possess strong analytical skills and are comfortable dealing with numerical data (ref:updazz.com)

Payroll Type : Permanent