Executive - Customer Relationship - Wealth Management Services (0-3 Yrs) Chennai/Tamil Nadu (After-Sales/Customer Service)

Roles and Responsibilities for the CRM- To be responsible for customer queries, feedback and complaints across various channel including phone calls, emails, websites, etc.,- To make outbound calls to follow up on customer inquiries and provide support.- To provide prompt, efficient and satisfactory responses to customer enquiries.- To establish and maintain positive customer relationship.- To assist in resolving product or service-related concerns and escalations.- To engage proactively with new customers, providing clear explanations of services and products to ensure a smooth onboarding experience.- To maintain the precise records of customer interactions and transactions.Job Requirements :- Possess excellent communication skills- Demonstrate the ability to handle customer inquiries and complaints with patience and empathy.- Proficient in multitasking and problem solving.- Proactive in approaching the new customers.- Prior experience in customer service is advantageous.- Support successful customer retention.- A bachelor degree from a reputed institution- Customer centric attitude to handle challenging client situations. (ref:updazz.com)

Payroll Type : Permanent