Executive - Customer Care (1-5 Yrs) Delhi NCR/Delhi (After-Sales/Customer Service)

Hiring for the position of Customer Care executive.About the company :It is seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Specialist. As a Fresher, you will play a pivotal role in ensuring exceptional customer satisfaction through effective communication and support services. Job Role :- Respond to Customer inquiries via various channels, including email, live chat, and over the phone.- Assist customers with DTO return product inquiries, product information, and general inquiries.- Process and manage customer orders, including order entry, tracking, and cancellation if necessary.- Collaborate with other departments to ensure timely order fulfillment and delivery.- Address and resolve issues related to order discrepancies, returns, and exchanges.- Investigate and resolve customer complaints, concerns, and feedback promptly.- Work closely with relevant departments to address product defects, shipping issues, and other customer concerns.- Escalate complex issues to higher management when necessary.- Stay updated on product features, specifications, and availabilityQualification :- Ability to handle challenging customer situations with empathy and professionalism.- Detail-oriented and proficient in order processing systems.- Familiarity with e-commerce platforms and website navigation.- Basic understanding of product features and specifications.- Availability to work flexible hours, as required. (ref:updazz.com)

Payroll Type : Permanent