Tradejini Financial Services - Customer Support Head (5-8 Yrs) Bangalore (After-Sales/Customer Service)

Job Title : Customer Support HeadCompany : Tradejini Financial ServicesLocation : Jayanagar, BangaloreWork Timings :Monday to Friday: 8:30 am - 6:30 pmSaturday : 10:00 am - 5:00 pmSalary Range : 6-12 Lakhs per annumExperience : 5-8 yearsJob Summary :Tradejini Financial Services is seeking an experienced Customer Support Head to lead our customer support team. The ideal candidate will have a strong background in the stock broking industry and a commitment to providing excellent customer service.Required Skills:- Minimum 5 years of experience in customer support within the stock broking or financial services industry- Strong leadership and team management skills- Excellent communication and interpersonal skills- Proficiency in customer support software and CRM systems- In-depth knowledge of stock broking operations and regulatory requirementsKey Responsibilities :Leadership and Team Management :- Lead and manage the customer support team to ensure efficient and effective handling of customer inquiries and issues.- Train and mentor customer support staff, fostering a culture of continuous learning and development.- Coordinate with other departments (sales, technical support, compliance) to resolve customer issues promptly.Help Clients :- Answer customer questions via phone, email, and chat.- Assist with account setup, platform use, and trades.Technical Support :- Fix technical issues with trading platforms and software.- Collaborate with the IT team to resolve complex problems.Market Information :- Provide clients with market trends and stock performance updates.- Stay informed on market news.Solve Problems :- Quickly resolve customer complaints and issues.- Follow up to ensure client satisfaction.Keep Records :- Document customer interactions and solutions.- Prepare reports on customer feedback.Follow Rules :- Ensure all interactions comply with industry regulations and company policies.- Stay updated on regulatory changes.Learn and Share :- Participate in training to enhance skills.- Share knowledge and insights with the team.Preferred Qualifications :- Prior experience in a leadership role within customer supportThis position offers a competitive salary and the chance to work in a dynamic environment. If you are dedicated to delivering exceptional customer service and have the requisite experience, we invite you to apply. (ref:updazz.com)

Payroll Type : Permanent