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Customer Care Executive

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
  • Respond to customer inquiries via phone, email, chat, and other communication channels.
  • Provide accurate and timely information about products, services, and company policies.
  • Listen to customer concerns and provide effective solutions or escalate issues to the appropriate team.
  • Handle incoming customer inquiries and provide accurate and timely responses
  • Resolve customer complaints or issues in a professional and efficient manner
  • Ensure customer satisfaction by identifying and addressing their needs and concerns
  • Maintain customer records and update the relevant information in the CRM system
  • Collaborate with other departments to resolve complex customer problems
  • Follow up with customers to ensure their issues are fully resolved
  • Upsell products or services to customers when appropriate
  • Provide feedback to management regarding customer trends and concerns
  • Maintain high standards of professionalism, empathy, and patience in all customer interactions

    • Job Profile : Customer Care Executive
    Industry : tech-support
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    Freshersworld (Registered since June-2017)
    HTI Manpower
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