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Customer Support Executive

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
  • Excellent communication skills (verbal and written) with the ability to convey information clearly and professionally.
  • Strong problem-solving skills and a customer-centric attitude.
  • Good organizational skills and attention to detail.
  • Respond to customer inquiries via phone, email, chat, and other communication channels.
  • Provide accurate and timely information about products, services, and company policies.
  • Listen to customer concerns and provide effective solutions or escalate issues to the appropriate team.
  • Responding to customer inquiries and resolving problems in a professional and timely manner
  • Assisting customers with product information, ordering, billing, and account inquiries
  • Providing technical support for software, hardware, and other products
  • Ensuring customer satisfaction and maintaining a high level of customer service
  • Recording and maintaining accurate customer records and information
  • Collaborating with other departments to resolve customer issues
  • Identifying and escalating complex issues to the appropriate teams
  • Keeping up-to-date with product knowledge and industry trends
  • Contributing to the improvement of customer support processes and procedures

    • Job Profile : Customer Support Executive
    Industry : MBA, bsc-bca-bbm, tech-support
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    About Employer
    Freshersworld (Registered since June-2017)
    HTI Manpower
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