Offered SLS Consultant,

Requisition Number: 98929
Insight is a Fortune 500:ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. The EMEA Services Delivery function is responsible for delivering professional and managed services to our clients across a full range of technology and sof tware offerings, delivering a scaled, consistent client experience and methodology through four centres of excellence (COE). The Service Design and Delivery team take the lead on designing client solutions in partnership with our clients before planning and executing the end:to:end engagement. The Engineering team provide innovative migration and implementation activities both automated and scripted, to achieve maximum efficiency, consistency, and performance.
The Customer Operations team provide high:quality customer support across the region f rom multiple delivery centres. The Licence Consulting team provide expertise in optimisation and compliance services to clients on:premise or in the cloud, maintaining cost ef ficiency and savings. Complementing our COE 's are the Service Delivery Management team. Located in every country, they manage the client experience to ensure a truly client:centric approach across EMEA. Sof tware Lifecycle Services (SLS) is an integral part of LCS. SLS provides the technical delivery and analysis to support LCS advisory projects and run Sof tware Asset Management (SAM) related managed services. SAM is a set of proven IT practices that unite people, processes, and technology to control and optimise the use of software across an organisation. SAM helps control costs as well as manage business and legal risks, optimise sof tware licensing investments, and align IT with business needs.
The SLS Consultant resides within the Licence Consulting team area of the EMEA Services function and, specifically, within the Software Lifecycle Services team. The SLS Consultant is responsible for providing consultancy and acting as a key resource for SLS services and Insight 's clients. They produce robust draft deliverables with minimal support. In addition, the SLS Consultant uses and contributes to the Insight knowledge base and methodologies to advance client operations and drive innovation and ef ficiency, meeting defined highquality outputs.
KEY DUTIES AND RESPONSIBILITIES
- Own and drive the completion of operational implementation of SAM tooling, including but not limited to data preparation and configuration in the tooling, core enablement for clients (where in scope).
- Delivers a variety of licensing analyses and reconciliations independently, using the population of SLS Analysts to perform data gathering, preparation and analysis.
- Responsible for ensuring the quality assurance of SLS Analyst 's work.
- Responsible for coordinating multiple concurrent tasks for own work and SLS Analysts in an ef ficient manner including tracking progress against deadlines and expected effort, as well as addressing issues such as anomalies and conflicts.
- Deliver analyses and observations that can support improved ef ficiency in client and Insight operations including producing regular reporting and strategic reviews or planning workshops, whether delivered by SLS or LCS teammates.
- Provide second line subject matter assistance to clients via the service desk where escalated by SLS Analysts.
- Use of , and ongoing contribution to, the LCS knowledge base and process libraries. This includes a review of new contributions f rom SLS and LCS teammates.
- Adopt a proactive approach to engaging with local account teams or solution sales teams to build an understanding of client requirements and help drive the delivery of solutions.
- Acts as a technical pre:sale 's advisor to Account Managers and Inside Sales Associates.
- Support the onboarding and development of SLS
Job Type: Permanent