Zonal Service Manager (11-14 Yrs) Delhi (After-Sales/Customer Service)

Responsibilities :- Manage and oversee service operations within the designated zone.- Develop and implement service strategies to achieve business objectives.- Ensure efficient service delivery, customer satisfaction, and resolution of escalated issues.- Monitor service metrics and KPIs to track performance and productivity.- Lead and mentor a team of service engineers and technicians.- Collaborate with other departments to optimize service processes and improve efficiency.- Implement and enforce compliance with safety and quality standards.- Manage budgets, expenses, and resource allocation for the zone.Skills Required :- 11 years of experience in service management, preferably in a similar role.- Proven track record in managing service operations and teams.- Strong leadership and people management skills.- Excellent communication and interpersonal skills.- Ability to analyze data, identify trends, and implement strategic improvements.- Knowledge of service management software and tools.- Customer-centric mindset and strong problem-solving abilities.Qualifications :- Bachelor s degree in Engineering, Business Administration, or a related field.- Experience in the relevant industry sector (e.g., manufacturing, technology, automotive).- Certification in Service Management (e.g., ITIL) is a plus.Interview Process :- Initial screening interview to assess experience and fit.- Panel interview with stakeholders to evaluate leadership and management skills.- Final interview with senior management to discuss strategy and alignment with company goals.Benefits :- Competitive salary package up to 27 LPA based on experience and skills.- Opportunities for career advancement and professional development.- Comprehensive benefits package including health insurance and performance bonuses.- Dynamic and supportive work environment with a leading company in the industry. (ref:updazz.com)

Payroll Type : Permanent