Customer Service Role (2-6 Yrs) Thane/Mumbai (After-Sales/Customer Service)

Main Objectives of the Job :1. Serves internal and external customer and maintaining good rapport in order to achieve company s vision and mission.2. Handling of orders, co-ordination of delivery and preparing commercial documentation.3. In-house sales support including handling customer enquiries, quotation and complaint. Being able to individually handle customer and executing orders. External customers - Interacts customers via telephone, email, or in person to provide support and information on products or services.4. To harmonize and work closely with various internal teams to achieve overall customer satisfaction.5. Act as single point accountability for the Sales s order entry and expediting functions.6. Respond professionally to customer questions related to order entry and expediting.7. Maintain order entry and expediting in a manner that best facilitates the team s ability to achieve sales goals.8. Work with the group to optimize the order entry and expediting functions in a spirit of cooperation and continuous improvement. (ref:updazz.com)

Payroll Type : Permanent