Executive - Customer Support (1-5 Yrs) Pune (After-Sales/Customer Service)

- Opportunity within a company with a solid track record of performance- A role that offers a breadth of learning opportunities - Leadership RoleOur client is dedicated to transforming the way businesses manage their human resources. As a premier HR consultancy firm,Our client specializes in providing innovative and tailored solutions that address the unique challenges faced by organizations in today s dynamic business environment.The JobYou will be responsible for :- Handling inbound calls and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.Ideal CandidateJob Role- Customer Support for Semi tech process.Customer care representative - >1 year ExperienceSr. Customer care representative - >2 year ExperienceRequirement:-Communication - Excellent Communication skills who can speak with US natives.- Experience (Yrs) minimum 6 months of International Bpo voice exp Blended Process Experience is must.- Should have computer and Internet knowledge / knowledge of Billing queries- Experience Type (B2B/B2C) B2B and B2C- Industry Pref BPO Geography ( Domestic/International) International- Any Graduate Should not be perusing regular / part time course Any course which affects the job is not to be sources .- Must Have International voice process .Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) -Preferred In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes) Clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situation with customer.- Excellent communication skills. Customer handling skills.- Strong ability to multitask and take fast decisions independently.- Willing to work in a 24-7 environment (Rotational shifts/5 Days a week). (ref:updazz.com)

Payroll Type : Permanent