Intect - Executive - Customer Experience - Inbound Process (1-10 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

About the role:For a Customer Experience Inbound executive / agent, we are looking for an enthusiastic, driven and motivated individual - ideally a people s person, who will be able to :- Respond to customer queries in a timely and accurate way, via phone, email or chat.
-Make the customers feel at ease and let them know that we ve got their back- Identify customer needs and help them provide a 360d experience.- Be part of the blended process, i.e Inbound calls, Outbound calls, Chats or e-mails as andwhen required.- Handle Escalations of all types and nature.- Handle Ecommerce channels.
-Meet Individual and Team targets.- To perform all duties to a high standard of customer care in attitude, approach andresolution.Pre-requisites :- Proficiency in English and Hindi.- Excellent knowledge of MS Office, Excel, PowerPoint- Fast learner and passion for sales and understanding of negotiation techniques- Self-motivated with a results-driven approach- Graduate degree (ref:updazz.com)

Payroll Type : Permanent