WRM - Lead - Client Servicing - (12-15 Yrs) Mumbai (After-Sales/Customer Service)

JOB DESCRIPTION Senior Vice President - Client Servicing WRM is growing at breakneck speed, our business has grown 5X in the last 5 years, with projections indicating even more aggressive expansion in the coming years. A fundamental pillar of our business strategy is the ability to drive growth on a massive scale. To fuel this scaling journey, we are in search of a leader who excels at creating significant business impact and is genuinely enthusiastic about steering our growth initiatives. 3 Simple Asks: - Demonstrate a proven track record in managing client relationships, securing new business opportunities, and leading teams through diverse client portfolios.
-Lead and inspire the client servicing team with a clear vision, fostering client satisfaction, collaboration, and contribute to the agency s growth goals.
-Exemplifies a relentless go-getter spirit, cultivating robust relationships with clients and agency stakeholders while delivering industry-leading brand solutions that propels the company to sustained success and market leadership. Key Requirements: Key Responsibilities: Strategic Leadership: - 15 years experience in client management and leadership in the Digital Marketing space.
-Strong understanding of Business and Marketing principles and strategies.
-Strong understanding of client needs and industry trends.
-Exceptional strategic planning and execution skills.
-Demonstrated ability to achieve financial targets through client retention, upselling and drive growth.
-Excellent communication and interpersonal skills.
-Visionary leader with the ability to inspire and motivate teams.
-Strong problem-solving and decision-making abilities.
-Develop and execute a comprehensive and innovative client servicing strategy aligned with organizational goals and in consultation with the Founders.
-Provide high-level oversight and guidance to subordinate leaders within the client servicing team, ensuring seamless execution of strategic plans.
-Collaborate with the Founders to define and refine the agency s client engagement approach, incorporating industry best practices and emerging trends. Business Growth and Client Satisfaction: - Lead high-stakes client engagements personally, ensuring client satisfaction and driving organic growth opportunities.
-Identify and cultivate strategic partnerships with key clients that align with the agency s growth objectives.
-Explore opportunities for mutually beneficial collaborations that can result in long-term client relationships and increased business.
-Implement effective upselling and cross-selling strategies to maximize revenue from existing clients.
-Conduct regular assessments of client accounts, identifying areas for improvement, and implementing strategic initiatives to enhance overall client satisfaction.
-Implement client feedback mechanisms and oversee the resolution of escalated issues, demonstrating an unwavering commitment to client success.
-Oversee the financial performance of the client servicing team, actively managing the Profit and - Loss (P&L) statements and implement strategic adjustments to maximize profitability. Team Management and Development : Collaboration and Communication : Innovation and Problem Solving: - Inspire, mentor, train and lead a diverse and talented team, fostering a culture of innovation, collaboration, and continuous improvement in a results-oriented environment while maintaining positive team sentiments - Empower subordinate leaders in nurturing their leadership skills and promoting professional growth throughout the team.
-Work closely with the client servicing team to identify additional services or solutions that align with clients evolving needs.
-Collaborate with HR to strategically expand the client servicing team, ensuring that talent acquisition aligns with business growth objectives.
-Ensure timely feedback & performance evaluation of team members - Be the key liaison between client servicing and other key departments, ensuring seamless collaboration with Creative, Media, Tech, and other cross-functional teams.
-Regularly communicate with the Founders and other stakeholders, providing updates on client servicing initiatives, challenges, and successes.
-Facilitate regular cross-departmental meetings to enhance communication and streamline processes for more effective client project delivery.
-Proactively identify potential challenges in client projects and implement preemptive strategies to mitigate risks.
-Nurture a culture of innovation within the team, fostering an environment where creative solutions thrive.
-Take the final call on all people-related matters for the team, embodying ownership and accountability in leadership decisions. (ref:updazz.com)

Payroll Type : Permanent