Customer Service Role - International Voice Process (2-6 Yrs) Mumbai (After-Sales/Customer Service)

Job title : International Voice Process Experience: 2-6yrCTC: 5-7lpa Location: MumbaiWork mode: On Site.Primary skills : International Voice process Qualification : University degree (Bachelors) required Responsibility - Respond to retail and professional clients inquiries via inbound calls, email and online chat - Obtain a thorough knowledge of products offered by IB on various global exchanges - Assist clients with opening and funding accounts - Show clients how to use different features of the Trader Workstation - Explain margin requirements to clients - Investigate trade issues and order executions - Knowledge of securities regulations impact on customers Qualifications :- Experience: 2-6 years in the international voice process - Education: University degree (Bachelors) required - NCFM/NISM certifications in capital markets, derivatives and currency derivatives would be a plus - High level of MS Excel skills required - Language skills: Exceptional - Good quantitative/analytical skills - Excellent verbal/written communication skills are required (ref:updazz.com)

Payroll Type : Permanent