Customer Service Role - Banking (0-2 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Key Responsibilities :- Handle customer inquiries and resolve issues efficiently.- Provide accurate information about banking products and services.- Process transactions and maintain customer records.- Ensure compliance with banking regulations and policies.- Deliver excellent customer service and enhance customer satisfaction.- Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience- Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferencesRequirements :- Minimum Bachelor s degree/Graduation must, Diploma holders are not considered as graduates.- Prior experience in customer service or banking is preferred.- Strong communication and interpersonal skills.- Ability to handle customer queries and complaints effectively.- Basic computer skills.- 24-7 shift and Day shift for female employeeBenefits :- Transport facility (Odd hours)- Comprehensive training and development programs.- Opportunities for career growth and advancement and other employee benefits.- We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction. (ref:updazz.com)

Payroll Type : Permanent