Customer Service Support Lead - Insurance & Risk Management (6-12 Yrs) Pune (After-Sales/Customer Service)

MANDATORY ASK:6 YEARS OVERALL WORK EXPERIENCE IN US HEALTH INSURANCE DOMAIN OR ANY INTERNATIONAL INSURANCE / OPEN TO US SHIFT POSITION SUMMARY:- Managing Customer support operations.- Ensure all client specific records are compliant with regulatory standards.- Should work on high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships.- Must deliver great customer service standards to define, analyze, to resolve queries and escalations.- They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.PRIMARY RESPONSIBILITIES:- Act as the primary point of contact for the branch (US onshore), providing comprehensive support.- Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures.- Responsible for end-to-end support of the policy lifecycle services.- Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch.- Be a US Health Insurance domain expert to conduct end to end renewal activities.- Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience.- Co-coordinating with internal operations team to get the renewal activities completed on time.- Handle queries effectively, aiming to minimize re-work at service center.- Ability to identify risks, issues and successfully navigate through to completion.- Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once.ADDITIONAL RESPONSIBILITIES :- Demonstrate initiative and think creatively, with excellent presentation, written, and communication skills.- Understand the Client Manager requirements when completing the renewal activities documentation inclusive of Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policy etc.- Previous experience working for a US Health insurance, carriers such has Aetna, SunLife, Symetra, Voya, Optum, Blue Cross Blue Shield, Delta Dental, MetLife is an added benefit.- Self-reliance and willingness to own complications and creatively find solutions.SKILLS & COMPETENCIES :- Excellent Written and Oral communication skills.- Interpersonal skills.- Advanced computer skills (Outlook, Word, Excel and Power Point) are essential.- Proactive.- Ownership and Accountability.- Insurance domain knowledge.- Logical thinking and decision making. (ref:updazz.com)

Payroll Type : Permanent