EbixCash - Customer Service Role - Inbound Process (0-2 Yrs) Mumbai/Navi Mumbai (After-Sales/Customer Service)

Job Description :- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customersRequirement :- Speaks Fluent Tamil and Malayalam, speaks Telugu and Kannada- Proven customer support experience or experience as a Client Service Representative- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively Preferred Industry : RetailsSalary : 15k to 19k 6 Days working (1 rotational week off)Interested Candidate send your resume on 8779504101 (ref:updazz.com)

Payroll Type : Permanent