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Associate - Customer Success - Chat Process

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Great opportunity for #freshers
We are hiring For Associate - Customer Success - Chat Process
Location: Mumbai & Gurugram&
5 Days working
Female candidates can work from home for night shifts.
Requirements:
A bachelor s degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Fluent in written and spoken English.
Good typing skill
Passionate about customer care.
A fast learner who can work with set targets.
Must be time flexible and able to work in a rotational shift.& &

Responsibilities:
Handling customer queries on Web Chat, E-mails, and social media
Educate current and potential customers with product and service information.
Maintain accurate customer records.
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings.
Handle all queries in a polite, professional manner.
Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.
Educate customers on services and processes.
Work collaboratively with the team
Interested can share your resumes to us

Job Profile : Associate - Customer Success - Chat Process
Industry : tech-support
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About Employer
Freshersworld (Registered since June-2017)
EON GROUP
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