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Executive - Customer Relation (2-3 Yrs) Navi Mumbai/Mumbai (After-Sales/Customer Service)

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by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience 1 yr
Job Description
Job Profile :- Establish and maintain positive relationships with existing and tentative clients.- Provide prompt, efficient, and satisfactory responses to customer queries related to new requirements, existing orders, and orders under work in progress.- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.- Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.- Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey.- Manage customer interactions, after sales, during the installation till hand over of site across various channels, including email, phone, and social media.- Support successful customer retention initiatives, such as customized marketing campaigns and loyalty programs.- Monitor customer feedback regularly and identify areas of improvement in our products and services.- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.- Follow up with customer for payment at various stages of project. Qualification :- Bachelor s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.- Fluency in English, Hindi and at least one regional language. (ref:updazz.com)

Payroll Type : Permanent
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About Employer
Updazz.com (Registered since July-2017)
RAFAGA INFOKNOWLEDGE PVT LTD
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