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Customer Support Executive

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Hiring for one of the largest MNC in the BPO sector
Both Intermediate and Graduates can apply
Customer Support Executive Job role
Must have fluent English and should be able to handle Customer Queries
Best work experience
Best salary in Kolkata
Freshers & experience both

  • Manage large amounts of incoming calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
& Required skills:
  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Profile : Customer Support Executive
Industry : tech-support
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Freshersworld (Registered since June-2017)
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