Associate - Customer Service - International Process - BPO (0-3 Yrs) Noida/Delhi NCR (After-Sales/Customer Service)

- Job Title : International Process Associate- Company : iEnergizer- Location : [Noida]- Fresher & Undergraduate any BPO Experience can apply- Salary : 30k in hand for fresher- 33k in hand for exp.About iEnergizer :iEnergizer is a global provider of Business Process Outsourcing (BPO) solutions, delivering world-class services to clients across various industries. With a commitment to excellence and innovation, iEnergizer leverages cutting-edge technology and a highly skilled workforce to drive client success.Job Description :Position Summary :As an International Process Associate at iEnergizer, you will play a critical role in managing and executing various processes for our international clients. You will be responsible for ensuring high-quality service delivery, meeting client requirements, and maintaining process efficiency. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities :- Client Interaction : Communicate effectively with international clients via phone, email, and other communication channels to understand their needs and provide timely solutions.- Process Management : Handle various process tasks, including data entry, transaction processing, and documentation, while adhering to company and client-specific guidelines.- Quality Assurance : Ensure the accuracy and quality of processed data and transactions, performing regular checks and audits as needed.- Issue Resolution : Identify, analyze, and resolve process-related issues, escalating complex problems to the appropriate teams or supervisors.- Reporting : Prepare and maintain regular reports on process performance, highlighting key metrics and areas for improvement.- Compliance : Ensure compliance with company policies, industry regulations, and client requirements at all times.- Continuous Improvement : Participate in process improvement initiatives to enhance efficiency, quality, and client satisfaction.Qualifications :Education : Bachelor s degree in Business Administration, Management, or a related field.Experience : Prior experience in a BPO or customer service environment is preferred.Skills : - Excellent verbal and written communication skills in English.
-Strong attention to detail and accuracy.
-Ability to manage multiple tasks and prioritize effectively.
-Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
-Familiarity with CRM software and data management systems is a plus.Attributes : - Strong problem-solving skills.
-Ability to work independently as well as part of a team.
-High level of adaptability and flexibility.
-Commitment to delivering exceptional client service.Working Conditions :- Flexible working hours to accommodate international clients.- Office-based role with potential remote working options.Benefits :- Competitive salary and performance-based incentives.- Health and wellness programs.- Professional development and training opportunities.- Supportive and inclusive work environment.- iEnergizer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. (ref:updazz.com)

Payroll Type : Permanent