Virtual Relationship Manager - Sales (3-7 Yrs) Navi Mumbai/Mumbai (BFSI Sales)

Virtual Relationship Manager - MalayalamJob Description :Customer Engagement :- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.- Call handling as per defined standards.- Accurate resolution for customer queries.- Promoting Digital Banking services for a superior customer service experience.- Profiling of customers in order to aid right cross-servicing of Bank products- Accurate logging and resolution of complaints.- Attrition control of customers.- Regular interactions with the customers and pro-actively assessing customer needs.- Deepening relationship by cross selling sticky products like Demat, Bill Pay, Advisory etc.
-Ensure portfolio quality of relationship while racing considering eligibility.- Monitor large amount movements and account closure from the deposit accounts.- Ensure retention of customersAchievement of portfolio parameters :- Meet the defined objectives of the Portfolio managed by the respective VRM. Sales :- Right cross-sell of products basis profiling and engagement.- Penetration of products across groups.- Sales across all product segments - TPP, Assets, Cards etc.- Acquiring & grouping of all related IDs of the Primary ID.
-Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow.- Ensure Staff are trained on product knowledge and requisite certifications.- Income to be generated at a customer level. (ref:updazz.com)

Payroll Type : Permanent