Non Voice Process Positions Where Your Skills Matters

Non Voice Process Positions Where Your Skills Matters Job Description Responsibilities &bull Answering emails and chat requests from customers. &bull Respond to consumer concerns and complaints promptly and expertly. &bull Use appropriate techniques and resources to deliver information that is true, valid, and comprehensive. &bull Establish trust and enduring connections with customer accounts by communicating honestly and actively. &bull Maintain a record of all communications, transactions, remarks, and grievances from clients. &bull Educate clients on the company 's guidelines, offerings, and goods. &bull Adhere to policies, norms, and procedures for communication. &bull Go above and above to interact with customers. Skills: Customer communication: Responding to customer inquiries via email and chat platforms. Problem resolution: Resolving customer complaints and issues in a timely and professional manner. Information accuracy: Providing accurate, valid, and complete information using appropriate methods and tools. Relationship building: Building sustainable relationships and trust with customers through open and interactive communication. Record keeping: Maintaining records of customer interactions, transactions, comments, and complaints. Product and service knowledge: Informing customers about company policies, services, and products. Communication guidelines adherence: Following communication procedures, guidelines, and policies. Customer engagement: Going the extra mile to engage and satisfy customers. Experience: 3 to 6 yrs Qualification: Any Basic Degree Location: Chennai Job Type: Permanent And Full Time Job Salary: From 45K per month Warm Regards, HR - Preetha