KreateCube - Sales Coordinator/Customer Service Role (0-1 Yrs) Delhi NCR/Delhi (After-Sales/Customer Service)

Sale CoordinatorResponsibilities & Duties : 1. Making Calls to Customers :- Initiate outgoing calls to customers for various purposes such as follow-ups, updates, or promotions.- Provide courteous and professional assistance during phone interactions.- Ensure accurate documentation of call details and outcomes.2. Maintaining the Database :- Regularly update and maintain customer databases with relevant information.- Ensure data integrity and accuracy in all entries.- Organize data in a systematic manner for easy retrieval and analysis.3. Lead Verification :- Verify leads generated through various channels to ensure their authenticity.- Conduct thorough checks to validate contact information and interest level.- Document verification outcomes and communicate findings to relevant stakeholders.4. Handle Client Queries/Escalations :- Address client inquiries and concerns in a timely and effective manner.- Provide clear and accurate information to resolve issues or escalate them to the appropriate department.- Follow up with clients to ensure satisfactory resolution of queries or escalations.5.Maintain Relations with Existing Clients :- Cultivate strong relationships with existing clients through regular communication.- Proactively engage with clients to understand their needs and preferences.- Recommend suitable upgrades or renewal options based on client requirements and company offerings.Required Experience, Skills, and Qualifications :Experience : FresherSkills : Proficient Written & Verbal Communication Skills in EnglishQualifications : Any Graduate (ref:updazz.com)

Payroll Type : Permanent