Bulk Hirings going on for Telecallers in Banks

Bulk Hirings going on for Telecallers in Banks Job Description Responsibilities - Take full ownership of customer queries and problems: Ensure timely and effective resolution of customer issues, displaying accountability throughout the process. - Deliver service with courtesy and accuracy: Provide excellent customer service by being polite, professional, and ensuring information is conveyed accurately. - Adhere to product and process requirements with zero errors: Follow all company guidelines and product-related processes, ensuring error-free service delivery. - Escalate customer issues to appropriate internal stakeholders: Promptly refer unresolved or complex issues to relevant teams for further action. - Comply with service and sales guidelines: Ensure that all interactions meet established standards for both customer service and sales. - Achieve call quality targets: Consistently meet or exceed performance metrics related to call quality, ensuring high standards are maintained. - Resolve customer queries on first contact with minimal call handling time: Aim for first-contact resolution by addressing customer concerns quickly and effectively, reducing the need for follow-up calls. Role: Telecaller - Bank Experience: Freshers Qualification: Any Basic Degree Salary: From 12K to 15k per month Job Type: Full Time Permanent Job Location: Chennai Interested Candidates can Contact the HR for Further Details HR - Preetha